Training and Capacity Building

Training and capacity development Meraki Africa has been involved in:

• Delinquency management

The biggest risk for lenders is credit risk, institutions are always looking for improvements in managing this risk. Certain aspects of operations could magnify this risk and an assessment is necessary to identify these and develop mitigants. One key aspect is enhancement of loan underwriting, monitoring, reporting and recovery skills on part of the institutions’ staff

• Risk management

Business operations are prone to many risks that include financial, reputation, operational, compliance, security and fraud, economic and competition. These risks are dynamic and consistent review and interventions to address these risks is paramount to safeguard efficiency of business operations. These reviews and planning sessions compel institutions to periodically analyze, test and improve their risk management strategy promptly       

• Customer relationship management

In today’s competitive market, products and services are similar across financial institutions. Institutions are increasingly differentiating their service delivery through investing in pleasant and personalized customer experience. This requires a customer experience management strategy that facilitates customer retention, feedback and positive customer references that grow and improve your brand.

• Product development and pilot testing

Institutions are always innovating and developing new products to meet the ever changing needs of consumers. To grow the market share, institutions continuously improve on their products by matching them to the changing consumer needs. Staff that are continuously enlightened on need for product innovation and product development process are better stewards of the institutions vision by capturing and relaying consumer feedback that lead to effectively institutional response

• Financial literacy and entrepreneurship

Financial management and business development training is key to wise investment by borrowers. It’s in the interest of institutions promoting enhanced financial access or the financial institutions advancing this credit to support borrowers make sound financial decisions if a sustainable financial channel is to be established. These trainings equip borrowers with requisite skills to further the interest of all stakeholders including borrower’s livelihood enhancement