Digital Financial Services
Financial service providers need to adopt technology to exponentially increase their clientele and provide an even greater customer experience.
Meraki Africa’s lead consultant is Faculty of Digital Transformation at the School of Applied Microfinance (SAM) and was previously at The Helix Institute of Digital Finance. Meraki Africa has developed and delivered trainings in DFS product development, DFS marketing, DFS strategy, agent network management and DFS risk management for leading banks and microfinance banks in Tanzania and Nigeria and Pakistan
Background
Consumers’ utility and access to formal financial products and services is driven by the current disruptive financial technology. The evolution of digital financial services (DFS) has been driven by a high mobile phone and internet penetration, user centric design of financial products for seamless user experiences, enabling regulation and robust marketing and distribution that have increased the understanding of the customers on the use and benefits of DFS.
Financial service providers need to adopt technology to exponentially increase their clientele and provide an even greater customer experience. Knowledge and skills improvement in digital product development, DFS risk management, DFS product marketing and where agents are deployed effective management of agent networks is key to success.
Meraki Africa has built capacity for a variety of digital finance providers across Africa through practice-based philosophy which focuses on transferring knowledge, skills and attitudes necessary for effective application of learning by digital finance practitioners. Meraki Africa exposes providers to real issues in digital financial services.
- Capacity Building
- FINCA Nigeria
- 24/11/2017
- www.fincanigeria.com
